The quality of communication between parents, children and kindergarten staff

The quality of interaction between children, parents, and kindergarten staff is becoming an important criterion for evaluating preschool
education. A few years ago, this trend was already reflected in the new version of the ECERS-R comprehensive educational quality assessment scale. In the study of the reasons for parents’ dissatisfaction with Moscow kindergartens conducted by the author of the article, the trend was confirmed: it was the criterion of «interaction» that was rated by parents significantly lower than other criterion groups. The study showed that extreme manifestations of negative interaction (rudeness and boorishness of teachers and administration towards children and parents, bullying and harassment, ignoring serious problems) lead to the decision to change kindergartens. The opinion of today’s parents, who are increasingly involved in the educational process and are becoming managers of their children’s education, requires special attention. Although kindergartens are not yet experiencing competition and are not struggling for parental satisfaction and loyalty and customer retention, competition in preschool education already exists. Unfortunately, in Russian kindergartens, insufficient attention is paid to interaction between all participants in the process, or the importance of this aspect is ignored in principle. There are few methodological recommendations on how to establish interaction, which also confirms the lack of attention to the issue. The quality of interaction can be improved through a comprehensive program of interaction with parents, strengthening their involvement, including through interactive programs; cultivating a person-centered model of interaction with
children and families; taking into account the high competition in the children’s environment and leveling it out through organizational moments and training children to build partnership models of interaction. In the article, the author examines in detail the aspect of interaction between staff, parents, and children, describing the findings of her study, and gives recommendations for establishing quality interaction, citing the development of methodologists and her own practical experience

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